Why Can’t I Use the Data Quota I Purchased?

Hmm… Try following these steps to troubleshoot the issue:

1. Check if your device is receiving a signal.
2. Ensure that your network settings are set to by.U (Telkomsel).
3. Try turning Airplane Mode ON and then OFF.
4. Open the by.U app and check your dashboard—you might not have any active quota left.
5. Still not working? 😢 It’s best to contact Nindy via Live Chat for further assistance.

For Faster Assistance, Please Provide:

✅ A brief description of your issue
✅ Your detailed location & time of occurrence
✅ The device model you’re using
✅ When the issue started happening
✅ The network type appearing on your device (2G/EDGE/3G/HSDPA/4G/LTE)
✅ Screenshot of your signal bars and Speedtest results (if available)
✅ The app/website you’re unable to access
✅ An alternative phone number where Nindy can reach you

Once you’ve provided this information, just wait for a response—Nindy will get back to you as soon as possible after checking! 😊